Our Support Services

 

eLuminous Technologies has elite experience in providing remote help desk solutions that empowers our clients to focus on his key competence area while relaxing on us for customer care.
Everyday we save valueable time of our customers by processing their paperwork, records, adding data in required format, Internet research, emailing, helpdesks and technical support.
 
We take care of following:
Data Entry Order and Contact management
Interenet Research Customer Support
Scanning Helpdesk Tickets
Processing Paperwork Technical support
Emailing targeted audience Installation Services
    Dedicated Virtual Assistants
 
Why eLuminous?
UK / US Daytime working time. Uninterrupted Internet Connectivity,
Good English Communication. Power Backup
Availability on Messengers like YIM, Windows Live, Skype etc. Fast & Reliable
Uninterrupted Internet Connectivity, Systematic training for representatives
    Highly Scalable solution

Case Study:
A leading US based seller of FMCG(Fast moving consumer goods) everyday sells hundreds of products online. eLuminous team is taking care of Customer care emails, processing trials, checking shipment status, updating customer queries, handling double charge or any quality complaints, giving discounts wherever necessary. Partial or full refunds are being handled by level 2 representatives.
 
Results:
The seller is getting reliable support from eLuminous support team. Thus he is free from day to day activities of Customer care and gets more time for strategic decisions about his business. He has now expanded in Europe rather than focusing on specific one country earlier.