Frequently Asked Questions

 
Frequently Asked Questions regarding outsourcing Data Entry Services to eLuminous Technologies

Below is a list of FAQs that customers ask, while outsourcing data entry services to eLuminous Technologies:

    How can I send my documents to eLuminous Technologies?

    You are offered multiple options for sending your documents to us.
    • Files uploaded on FTP Server
    • Files sent as an email attachment
    • Files accessed by remotely logging in
    • Files accessed from web-based application
    You can even ship or courier your documents to us. This method is not preferable unless it is bulk data like catalogs and directories, because of the cost and time aspects.

    How do I access your server and upload my files?

    We will create FTP site for you and give you the login and password details. We will also give you the path to which you can upload your files. With these details you can easily upload your files to our FTP server.

    How will you send the documents back to me?

    After completing the required data entry service, we will send the completed files to you by using one of the following methods.
    • We will send the completed files as an email attachment
    • In case we access your files from your web-based application, we will complete the work on the same application.
    • After scanning your hard copy documents into soft copies, we will either ship or courier the hard copies to you.
    • We will upload the completed files on the secure FTP

    How can you assure my document’s security?

    We take security, privacy and confidentiality very seriously. When you outsource data entry services to us, you can be assured of complete security. The following is a list of some of the security measures that we take:
    • We sign confidentiality agreements, service-level agreements and non-disclosure agreements at the onset of every project.
    • We have installed anti-virus software and firewalls in all our systems. We update our systems with virus definitions on a regular basis
    • We have restricted print permissions in our offices.
    • We have installed security measures to prevent the vandalism or theft of any data stored in our employees systems.
    • We have installed processes to monitor and detect any breach of security.
    • The data that is transferred from our customers’ offices to our office is encrypted to ensure that none of the data is deciphered.
    • We check all our systems to ensure that they meet the required security agreements.
    • All the external drives have been disabled in our systems.
    • We have security personal on a 24x7x365 days basis at all our offices.
    • Our employees are banned from bringing laptops, PDAs and electronic devices into our premises.

    Do you follow quality assurance processes?

    Yes, we follow stringent quality assurance processes to ensure that we provide our customers with accurate data.

    What about your turnaround time?

    We assure you that we will be at par with your expectations in this regard.

    Please highlight the benefits of outsourcing data entry services to eLuminous Technologies.

    When you outsource data entry services to us, you can benefit from the following advantages.
    • Accurate services
    • Free trial offer
    • Quick turnaround time
    • Cost-competitive rates
    • Security, privacy & confidentiality
    • Stringent quality assurance processes
    • Trained and experienced workforce
    • Prime importance given to business ethics and corporate governance
    • Persistent focus on employing best industry practices and standards

 
 

 


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