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VIP Help Desk System v3.0
Help Desk ServicesIndustry : Web Application Services

Technology Domain: PHP Development

Technologies Used: PHP, Javascript, MySQL.


Web based VIP Help Desk is divided in to three panel -
Admin, Operator and User. Using this help desk application customer or site visitors can submit their query, question and technical help. VIP Desk is customizable installer script .


Easy installation process of VIP Desk system .Customizable settings at admin control of script.
After installation member will get user panel ,operator panel & Admin panel access on his own domain.

This web application is very useful for Online Help Desk Support System of any business or any software. Main important feature of VIP Desk System is Usability & Correctness.
Salient features of VIP Desk System :-
Usability
Correctness
Reliability
Security
Compatibility
Easy to use & understand
Good performance
Best Quality
Centralized support Help Desk Dystem :-
Display of multiple products with their sites & help desk support home.
Admin can control on multiple products displayed at user panel.
New theme of user panel as per GUI standards.
Help desk system is easy to use & simple to understand as per usability.

Help Desk Services
VIP Help Desk User Panel Key Features :-
Now your visitors and customers can:
Submit a ticket.
Specify a department, ticket priority, ticket-subject and ticket-matter.
Check the status of his ticket as often as (s)he likes.
Re-open/close ticket.
Check out the Troubleshooters added by Admin or Operator.
Browse the Knowledge base added by Admin or Operator.
Download files added by Admin in downloads folder.
Stay up-to-date by checking out what's up and what's new, by viewing the Announcements added by Admin.
There is also a Popular Knowledge base Topics, giving users quick access to the most popular views and issues in Knowledge base.
Help desk system is Easy to use & simple to understand as per usability
User can view knowledge base before submitting ticket
There will be separate link for all products help desk -Support Home
Added Turing code (Captcha code ) in submit ticket page as per security point of view
Product wise departments are displayed in Ticket submit page. ( e.g if user submitting ticket for Internetmarketing.com then only Internetmarketing.com product departments are displayed.)

 
VIP Help Desk Operator Panel Key Features :-
Your Assigned Operator can:
 
  • Reply to tickets.
  • Reopen and close tickets.
  • Add, Edit, and Delete Troubleshooters.
  • Add, Edit, and Delete Knowledgebase.
 
Help Desk Services
Help Desk Services
Operators can immediately see the department and product tickets that are assigned to them with a super simplified system.
Operators can view the tickets of his/her department (also operator can view those tickets are not assigned to him/her).
Profile setting : Operator can set email notification mails .
Operators can view a ticket's log history of users
Operators can assign tickets to other operators
Operators can see the history of tickets
All links now open in new window keeping accidental loss of work to a minimum.

In short,...

Operators have the capability to fully manage the service and support department assigned to them with little or no explanation. That means more free time for you to spend catching up on what really matters.
 
VIP Help Desk Admin Panel Key Features :-
 
  • Manage Members
  • Manage Operators
  • Manage Products & Product Types
  • Manage Tickets
  • Manage Departments
  • Manage Knowledge
  • Manage Automated Emails & Announcements & more features as shown in following screen
Help Desk Services
 
Would you like to view the live demo of VIP Help Desk System ?
Front End Demo Version 
Admin Control Panel Demo Version
Username: demo,   password : demo123
 
(Note, content in the demo is for example only, you will need to supply your own knowledge base and support info in your own help desk.)
 
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